1. Who we are
Print Works.LK (“we”, “us”, “our”) operates an online printing and product ordering platform serving customers across Sri Lanka. This Privacy Policy explains what information we collect when you use our website, place orders, request quotes, or contact our support team.
By using printworks.lk you agree to the practices described in this policy.
2. Information we collect
We collect information you provide directly and information generated when you use our services:
- Account details such as name, email address, phone / WhatsApp number, and login credentials
- Order and quote details including delivery address, product selections, artwork files, and payment references
- Messages you send through contact forms, live chat, WhatsApp, or email
- Technical data such as IP address, browser type, device information, and pages visited (for security and analytics)
3. How we use your information
We use your information to:
- Process orders, quotes, invoices, and deliveries
- Communicate order updates, support replies, and service-related notices
- Improve our website, products, and customer experience
- Prevent fraud, abuse, and unauthorized access
- Comply with legal and accounting requirements
4. Sharing your information
We do not sell your personal data. We may share limited information with trusted partners only when needed to fulfil your order or operate our platform — for example payment gateways, courier / shipping partners, and IT service providers. These partners are required to handle your data securely and only for the agreed purpose.
We may also disclose information if required by law or to protect our rights, customers, or safety.
5. Cookies and tracking
Our website may use cookies and similar technologies to keep you signed in, remember cart / wishlist preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site features.
6. Data retention and security
We keep order and account records for as long as needed for business, warranty, and legal purposes. We apply reasonable technical and organisational measures to protect your data, but no online transmission is completely risk-free.
7. Your rights
You may request access to, correction of, or deletion of your personal information (subject to legal retention needs). To make a request, contact us using the details below.
8. Contact
Questions about this Privacy Policy: info@printworks.lk or WhatsApp / phone 070 666 8885.
