1. Custom print products
Most Print Works.LK products are made to order using your artwork, specifications, and materials. Because of this, standard “change of mind” returns are generally not available once production has started or the order has been completed.
2. When we will make it right
We stand behind our work. Please contact us within 7 days of delivery if:
- The order has a clear production or print quality defect caused by us
- You received the wrong product, size, quantity, or colour versus your approved order
- The package arrived damaged due to packing issues on our side (please share clear photos)
3. What is not covered
- Errors in customer-supplied artwork (low resolution, wrong colours, spelling mistakes, missing bleed, etc.) after you approved the design / proof
- Colour variation within normal print tolerance across different materials or batches
- Products that have been used, cut, installed, or altered after delivery
- Change of mind, wrong size selected by the customer, or delay requests after production has begun
4. How to request a return / reprint
Message us on WhatsApp 070 666 8885 or email info@printworks.lk with your order number, a short description of the issue, and photos of the product and packaging. Our team will review and confirm whether a reprint, partial refund, or other remedy applies.
5. Refunds
Where a refund is approved, it will be processed to the original payment method or another agreed method within a reasonable timeframe after the claim is verified. Shipping charges may be non-refundable unless the fault is ours.
